Why does my Protection status icon turn red after installing Service Pack 2 for Microsoft Windows Vista or Windows Server 2008? (4.0)

KB Solution ID: SOLN2254|Last Revised: January 06, 2011

Issue

Problem: The ESET icon next to the system clock turns red after installing Service Pack 2 for Windows Vista or Windows Server 2008.

Solution

Solution: Service Pack 2 for Microsoft Windows Vista and Windows Server 2008 can conflict with version 4.0 of ESET Smart Security and ESET NOD32 Antivirus. If you are running version 4.0 of either ESET Smart Security or ESET NOD32 Antivirus and have installed the latest update for Microsoft Windows Vista and Windows Server 2008, which includes Service Pack 2, you may be experiencing issues with your ESET security product.

An incompatibility between Service Pack 2 and the 4.0 versions of ESET Smart Security and ESET NOD32 Antivirus may prevent the proper functioning of Real-time file-system protection.  If your computer is experiencing this issue, the ESET icon next to the system clock will turn red, alerting you that maximum protection is not ensured. It may also notify you that your ESET security product needs to be reinstalled. However, reinstalling will not fix the issue. An update for version 4.0 ESET security products has been released and automatically distributed.

If you had previously disabled the Anti-Stealth and Self-defense options and/or enabled Test Mode to receive the update module, follow the steps below to restore your ESET security product's settings:

Disable Test Mode

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?

  2. Press the F5 key to open the Advanced Setup window.

  3. Click Update in the Advanced Setup tree and then click the Setup... button to enter the Advanced update setup window.



    Figure 1-1

  4. Deselect Enable test mode.



    Figure 1-2

  5. Click OK in the Advanced update setup window to confirm the changes.

    NOTE:

    The test modules you downloaded while in Test Mode may be replaced with publicly released modules during a subsequent virus signature database update.

Enable Anti-Stealth and Self-defense

If you had previously disabled the Anti-Stealth and Self-defense options, re-enable them by following the steps below:

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?

  2. Press the F5 key to enter the Advanced Setup window and then from the Advanced Setup tree, click Antivirus and antispyware.

  3. Select the following two options to the right:

    Enable Anti-Stealth technology
    Enable Self-defense

     



    Figure 1-3
     

    Click OK in the Setup pop-up window and OK again to close the Advanced setup window.

  4. Restart your computer. 

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