Why does my Protection status icon turn red after installing Service Pack 2 for Microsoft Windows Vista or Windows Server 2008? (4.x)

KB Solution ID: SOLN2254|Last Revised: April 18, 2014

Issue

  • Your ESET icon next to the system clock turns red after installing Service Pack 2 for Windows Vista or Windows Server 2008

Solution

New version has been released

A newer version of ESET Smart Security and ESET NOD32 Antivirus has been released. We highly recommend that you upgrade to the latest version:

  • How do I upgrade to the latest version?
     
  • Remember: ESET Smart Security and ESET NOD32 Antivirus home editions are not suitable for use with ESET server products (such as ESET Remote Administrator).

 

Service Pack 2 for Microsoft Windows Vista and Windows Server 2008 can conflict with version 4.x of ESET Smart Security and ESET NOD32 Antivirus. If you are running version 4.x of either ESET Smart Security or ESET NOD32 Antivirus and have installed the latest update for Microsoft Windows Vista and Windows Server 2008, which includes Service Pack 2, you may be experiencing issues with your ESET product. An incompatibility between Service Pack 2 and the 4.x versions of ESET Smart Security and ESET NOD32 Antivirus may prevent the proper functioning of Real-time file-system protection. If your computer is experiencing this issue, the ESET icon next to the system clock will turn red, alerting you that maximum protection is not ensured. It may also notify you that your ESET product needs to be reinstalled. However, reinstalling will not fix the issue. An update for version 4.x ESET products has been released and automatically distributed. If you had previously disabled the Anti-Stealth and Self-defense options and/or enabled Test Mode to receive the update module, follow the steps below to restore your ESET product's settings:

Disable Anti-Stealth and Self-defense options

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?

  2. Press the F5 key to access the Advanced setup tree.

  3. Select Antivirus and antispyware, and deselect the checkboxes next to Enable Anti-Stealth technology and Enable Self-defense.

  4. When prompted, click OK, then OK again to save your changes and exit the Advanced setup window.

    Figure 1-1
    Click the image to view larger in new window

  5. Restart your computer.


 

Disable Test Mode

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?

  2. Press the F5 key to open the Advanced Setup window.

  3. Click Update Setup.

  4. Deselect the check box next to Enable test mode. Click OK in the Advanced update setup window to confirm the changes.

    Figure 2-1
    Click the image to view larger in new window

  5. Test modules

    The test modules you downloaded while in Test Mode may be replaced with publicly released modules during a subsequent virus signature database update.

     


 

Enable Anti-Stealth and Self-defense

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?

  2. Press the F5 key to access the Advanced setup tree.

  3. Select Antivirus and antispyware, and select the checkboxes next to Enable Anti-Stealth technology and Enable Self-defense

    Figure 3-1

     

  4. Click OK, then OK again to save your changes and exit the Advanced setup window.

  5. Restart your computer. 

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