The error message "Error communicating with kernel" appears

KB Solution ID: SOLN2280|Last Revised: February 24, 2015


  • You receive the error message "Error communicating with kernel“


Launch your ESET product manually to resolve this issue.

Open your ESET product manually by clicking Start All programs ESET   ESET Smart Security or ESET NOD32 Antivirus to resolve this issue. If you are still not able to launch your ESET product, or you continue to receive the error message, proceed to solution I below.

I. Uninstall and reinstall your ESET product using the ESET Uninstaller tool

  1. Use the ESET Uninstaller tool to perform a manual uninstallation.
  2. Reinstall your ESET product. If the issue is not resolved, continue to part II below.


II. Make sure the ESET Service is running

  1. Open the Services window:

    Windows Vista and Windows 7: Click Start , type services.msc and press ENTER on your keyboard.

    Windows XP: Click Start Run, type services.msc and click OK. Click Start, type services.msc into the search field and then click services.

  2. Verify that the Startup type is set to Automatic and that the Service Status reads Started then click Apply OK.


    If you do not see Started next to Service Status, click Start. After the ESET service initializes, click OK.

    Figure 2-1
  3. Restart your computer.

If you still receive the error, you may need to remove a malware infection from your system. Continue with solution III below.

III. Ensure that your computer is clean

  1. Win32/Sirefef (Zero.Access rootkit): Visit the following ESET Knowledgebase article for detailed instructions on determining if you are infected with the Zero.Access rootkit.

    If you determine that you are not infected with the Zero.Access rootkit, follow the part b instructions below for the Win32/IRCBot.ANR stand-alone removal tool.

    How do I remove Zero.Access rootkit?
  1. Win32/IRCBot.ANR: ESET has developed a stand-alone malware removal tool to remove this infiltration. Visit the following ESET Knowledgebase article for instructions:

    How to use the ESET Win32/IRCBot stand-alone cleaner from the Command Prompt window.

If you are still unable to resolve your issue, please contact ESET Customer Care.

Rate this article:
1 2 3 4 5
Please comment on your rating...
We cannot respond to feedback from this form. Requests for assistance should be submitted through your normal support channel.
5 - Definitely
4 - Mostly
3 - Somewhat
2 - Not Really
1 - Not At All