How do I manually uninstall my Windows ESET product?

KB Solution ID: SOLN2289|Last Revised: October 28, 2014

Issue

  • You have used the ESET Start Menu uninstaller and continue to have problems uninstalling or reinstalling your ESET product
  • Your ESET product remains active after uninstallation
  • Uninstallation fails

I am a Mac user

Details

*You are not required to purchase an additional license to reinstall your ESET product. Your existing license remains functional for the duration of your subscription regardless of how many times you remove or install the product on the computer to which it is registered.

What's new in version 7.0.1 of the ESET Uninstaller tool?

  • Support for ESET NOD32 Antivirus 7.x and ESET Smart Security 7.x

What's new in version 6.0.3 of the ESET Uninstaller tool?

  • Removal of BFE service registry entries

What's new in version 6.0.2 of the ESET Uninstaller tool?

  • Fixed manual account removal
  • Fixed removal of folder rights for honeypot account on 64-bit OS

What's new in version 6.0.1 of the ESET Uninstaller tool?

  • Removal of Anti-Theft account (ESET Smart Security 6.x and later)
  • Removal of Device Control (ESET endpoint products 5.x and later)
  • Removal of epfwlwf3.sys

Solution

Windows Vista,  Home Server,  XP,  Windows Server 2003 R2, 2003, 2000

Manual uninstallation tutorial

 

Using the ESET Uninstaller may reset your Windows network settings

 

  1. Download ESET Uninstaller (650 KB) and save it to your Desktop.
     
  2. Restart your computer in Safe Mode.
     
  3. Double-click the ESETUninstaller icon on your Desktop.
    Advanced user commands: (To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help):
    • If you are removing ESET products from bootable media, you will be asked whether you want to remove ESET files from each available partition separately.
    • The /mode=offline parameter specifies the uninstallation mode for CD and USB drives.
    • The /mode=online parameter specifies hard disks. Very rarely, you may need to use the /mode=online parameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
    • To remove all present antivirus installations without being prompted, run the uninstaller with the /force parameter.
    • If the ESET Uninstaller cannot be used successfully in Safe Mode, disable self-defense in your ESET product and restart your computer. Run the ESET Uninstaller again using the /nosafemode parameter.
  4. Read the warning and type y to confirm.

    Figure 1-1

  1. Review the item(s) listed under Installed AV products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 1-2

  1. Type y to confirm your selection.

    Figure 1-3

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in normal mode.

    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 1-4

  2. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

 


Windows 7,  Windows 8,  Windows Server 2008 R2, 2012, 2012 R2

 

Manual uninstallation tutorial

If you are using the ESET Uninstaller tool to remove ESET Mail Security for Microsoft Exchange Server from Server 2008, you will be required to reinstall your network card drivers.

 

  1. Download the ESET Uninstaller (650 KB) and save it to your Desktop.
     
  2. Restart your computer in Safe Mode.
     
  3. Click Start All Programs Accessories. Right-click Command Prompt and choose Run as administrator from the context menu.

    • Windows 8 users: Press the Windows key + Q to open an app search and type cmd into the Search field. Right-click the cmd application when it appears in results and select Run as administrator from the context menu.
       
  4. In the command prompt window type cd Desktop and press Enter.

    • In some cases, the ESET Uninstaller utility will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing Enter (see Figure 1-4). The ESET Uninstaller utility will prompt you if the above switch is necessary.
    • If you are prompted to use the ESETUninstaller.exe /reinst command, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.
Advanced user commands: To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help.
  • If you are removing ESET products from bootable media you will be asked whether you want to remove ESET files from each available partition separately.
  • The /mode=offline parameter specifies the uninstallation mode for CD and USB drives.
  • The /mode=online parameter specifies hard disks. Very rarely, you may need to use the /mode=online parameter to force the ESET security product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
  • To remove all present antivirus installations without being prompted, run the uninstaller with the /force parameter.
  • If the ESET Uninstaller cannot be used successfully in Safe Mode, disable self-defense in your ESET product and restart your computer. Run the ESET Uninstaller again using the /nosafemode parameter.
  1. Read the warning and type y to confirm.

    Figure 2-2

  1. Review the item(s) listed under Installed AV products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 2-3

  1. Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.

    Figure 2-4

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in normal mode.
    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 2-5

  1. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.

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