End of support for ESET NOD32 Antivirus 2.7

KB Solution ID: SOLN2386|Last Revised: May 29, 2012

Issue

Support for ESET NOD32 Antivirus 2.7 is being discontinued because it is outdated and relies on “retired” Microsoft operating systems. We recommend that customers who currently use ESET NOD32 Antivirus 2.7 upgrade to the latest version available, free of charge, because it provides improved security and functionality.

For answers to frequently asked questions, read the information below.

Solution

Frequently Asked Questions (FAQs)

Q1: When will updates and customer support be discontinued?

A1: On February 1, 2010, ESET NOD32 Antivirus 2.7 software was removed from ESET’s website and is no longer sold. On May 29, 2012, Virus Signature Database updates and customer support for NOD32 Antivirus 2.7 will be discontinued. ESET’s existing Knowledgebase content and product manuals for ESET NOD32 Antivirus 2.7 will continue to be available.
 

Q2: Do I have to pay to upgrade?

A2: ESET offers free upgrades to all the latest versions of our security products. Customers may use existing licenses to download and install our newest antivirus software. 

If you would like to upgrade to the latest version, you will need to download the installer for the latest version. You will then need to uninstall ESET NOD32 Antivirus 2.7 prior to installing the latest version.

Home users: Refer to the following ESET Knowledgebase article: Upgrading my ESET security product from an earlier version to the latest version - Will it happen automatically?

Business users: How do I upgrade version 2.7 of my Business Edition ESET security product?
 

Q3: Why upgrade to the latest ESET Home Edition security product (version 5.x)?

A3: Threats are evolving every day, requiring a more robust solution to offer maximum protection. For more information on the new features in ESET NOD32 Antivirus 5.x Home Edition, refer to the following Knowledgebase article: What is new in ESET Smart Security 5 and ESET NOD32 Antivirus 5 Home Edition?
 

Q4: I am a business customer. What server products are affected?

A4: Please visit the following ESET Support News article for information on the upgrade paths for the discontinued server products: End of Life announcement for NOD32 version 2.7 server products
 

Q5: What if I have Microsoft Windows 95/98/ME?

A5: Microsoft “retired” their support for 98/ME as of July 2006. Please refer to the following Microsoft Knowledge Base article for more information: End of support for Windows 98, Windows Me, and Windows XP Service Pack 1. The scheduled end of life for ESET NOD32 Antivirus 2.7 falls 5 years after the retirement of Microsoft operating systems 98/ME.

NOTE:

Windows NT users who wish to continue using ESET security product must upgrade to ESET NOD32 Antivirus 4.

 

Q6: What are the system requirements for ESET NOD32 Antivirus?

A6: Most computers that meet the hardware requirements for Windows XP are capable of running ESET NOD32 Antivirus. For more information please refer to the following ESET Knowledgebase article: System Requirements for ESET Smart Security / ESET NOD32 Antivirus

 


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