ESET Smart Security will not install or activate from my Intel express installation DVD

KB Solution ID: SOLN2387|Last Revised: April 15, 2014

If you are experiencing issues with your Intel® Express Installer DVD that is preventing ESET Smart Security from installing properly and activating on new Intel motherboards, please read below for symptoms and remedies related to your motherboard.

Model number

If you are unsure which Intel motherboard model number you have, open a command prompt by clicking Start Run. Type cmd and click OK. In the command prompt window, type wmic baseboard get product and press ENTER. Your Intel desktop board model number will be displayed. The model number is also displayed on the packaging of the motherboard.

Intel Desktop Board DQ57TM:
ESET Smart Security is not listed in the initial install software screen and will currently not install on this motherboard. Intel is putting together a basic input/output system (BIOS) update for these boards. The estimated time for this update release is scheduled for the first quarter of 2010. After application of that update, you will be able to install and activate ESET Smart Security successfully from the DVD that shipped with the motherboard. Once the BIOS update is released, follow the instructions below to install ESET Smart Security:

  1. Navigate to the Intel Desktop Board DQ57TM download center, download and apply the latest Intel supplied BIOS update for your board.
     
  2. Insert the Intel Express Installer DVD and navigate to D:\Software\Applications\ESS.
     
  3. Right-click ESET_SS.EXE and click Run as administrator.
     

Intel Desktop Boards D410PT and D510MO:
ESET Smart Security completes installation but will not activate. To resolve, download the ESET Wrapper Patch (1.5 MB) and save it to your Desktop. Click the button below to begin your download.

Download
 
After installing ESET Smart Security, double-click the ESET patch on your Desktop and run it. ESET Smart Security will prompt you for activation information (you do not need to restart your computer). The patch has also been made available to Intel.


Intel Desktop Board DH61CR (DH61xx):
This motherboard comes with the Intel Express Installer DVD (IEI DVD). The IEI DVD contains a specialized installer of ESET Smart Security. When ESET Smart Security is installed from the IEI DVD, the Intel activator will run at restart and you will be prompted for your contact information. After successfully activating, you will receive a 1-year complimentary trial license of ESET Smart Security. A ESET username and password will be emailed to the address you specified during activation but is not needed for the installation.

If you have lost the Intel Express Installer DVD or are not prompted for activation after restart, please visit the following link:




For more information about complimentary licenses included on Intel Desktop Boards as well as eligible motherboards, please visit the following Intel article: 

 

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