How do I upgrade ESET Mail Security for Microsoft Exchange Server from version 4.2 to version 4.3?

KB Solution ID: SOLN2408|Last Revised: April 11, 2013

Issue

 

Important!

ESET Mail Security for Microsoft Exchange Server version 4.5 has been released. For instructions on upgrading from version 4.2 or 4.3, see the following ESET Knowledgebase article:

 

 

Solution

  1. Acquire your ESET Username, Password and license file
     
  2. Export your configuration and backup important files
     
  3. Install ESET Mail Security for Microsoft Exchange Server and import your configuration
     

I. Acquire your ESET Username, Password and license file

You will need your ESET Mail Security 4 for Microsoft Exchange Server (EMSX) Username, Password and license file to download and activate your new version of EMSX. If you have lost this information or need to request a new Username and Password or a new copy of your EMSX license, visit our Lost License page.

If you submit a lost license form and do not receive an email with your new license within a few minutes, contact your local distributor or representative to request a new license. The antispam module will not function using your old ESET NOD32 Antivirus 2.7 for Microsoft Exchange Server license. Once you have your Username, Password and license file ready, continue to part II.
 

II. Export your configuration and backup important files

  1. Click Setup Import and Export Settings

Figure 1-1
Click the image to view larger in new window

 

  1. Select Export settings and click ... to select a location where the .xml file will be saved.

Figure 1-2

 

  1. Type a name for your configuration file into the File name field and click OK to save your changes.
     
  2. Open Windows Explorer and browse to one of the following directories depending on your operating system:

    • Windows Server 2000/2003 users: %\Documents and Settings\All Users\Application Data\ESET \ESET Mail Security\ServerAntispam

    • Windows Server 2008/2008 R2 users: %\Program Data\ESET\ESET Mail Security \ServerAntispam

     
  3. Locate the files named approvedsenders, blockedsenders, and spamcatcher.conf
     
  4. Select all three files, right-click any one of the highlighted files and select Copy from the context menu.
     
  5. Open Windows Explorer and browse to the location where you saved the .xml file in part II, step 2. Right-click inside the Windows Explorer window and select Paste from the context menu to paste the three files into this new location. Once you are finished continue to Part III.
     
     

III. Install ESET Mail Security for Microsoft Exchange Server and import your configuration

  1. Double-click the ESET Mail Security for Microsoft Exchange Server installer icon. If you are prompted by Windows to open the file, click Open.
     
  2. If prompted, confirm that you wish to install ESET Mail Security 4.3 for Microsoft Exchange Server, as well as any associated device drivers.
     
  3. Click Next to continue.



Figure 2-1

  1. Select I accept the terms in the License Agreement and then click Next.



Figure 2-2

  1. The Installation Mode window will appear. Select Typical and click Next.

NOTE:

Selecting Custom install will display additional configuration parameters such as password protection of ESET Mail Security 4 for Microsoft Exchange Server settings. If you select Typical (recommended) the additional configuration parameters can be accessed after installation is complete.



Figure 2-3

  1. Enter your ESET Username and Password and click Next.

Usernames and Passwords

Remember to enter your Username and Password exactly as they are written:

  • The username and password are case sensitive
  • The hyphen in the username is necessary
  • The password is ten characters long and all lowercase
  • If you are copying and pasting, make sure you don't select an extra blank space
  • We do not use the letter L in passwords (use the number one (1) instead)
  • A big '0' is the number zero (0); a little 'o' is the lowercase letter o


I forgot my Username and Password

 



Figure 2-4

  1. In the License manager window, click Add. Navigate to your ESET Mail Security for Microsoft Exchange Server license then click Next to continue.



Figure 2-5

  1. We recommend that you select the check box next to Enable ThreatSense.Net Early Warning System. If you don't want to participate in the ESET Threatsense Early Warning System leave the check box deselected. Click Next once you are finished.

Figure 2-6

  1. In the Detection of potentially unwanted applications window, select your preferred option (see What is a potentially unwanted application?) and click Next.



Figure 2-7

  1. Click Install.



Figure 2-8

  1. The Installing ESET Mail Security window will display for a few minutes.



Figure 2-9

  1. Click Finish to complete your installation.



Figure 2-10

  1. Open the main product window by clicking Start All Programs ESET ESET Mail Security ESET Mail Security.
     
  2. Click Setup Import and Export Settings.

Figure 2-11
Click the image to view larger in new window

  1. Select Import settings and click ... Browse to the location where you saved your .xml configuration part II, step 2. Select the .xml file you saved and click Open to import your configuration.

Figure 2-12
 

  1. Open Windows Explorer and navigate to the directory where you saved the approvedsenders, blockedsenders, and spamcatcher.conf files in part II steps 4-7. Select all three files, right-click any one of the highlighted files and select Copy from the context menu.  

Figure 2-13
Click the image to view larger in new window

  1. Browse to one of the following directories depending on your operating system.
     
    • Windows Server 2000/2003 users: %\Documents and Settings\All Users\Application Data\ESET \ESET Mail Security\MailServer

    • Windows Server 2008/2008 R2 users: %\Program Data\ESET\ESET Mail Security \ServerAntispam

  2. Right-click in the whitespace and select Paste from the context menu. When asked if you would like to replace the existing file click Yes to All. Your upgraded version of ESET Mail Security will now inherit the configuration settings from your previous version.

NOTE:

If an error message is displayed during installation and you previously had an ESET product for Microsoft Exchange Server installed on your computer, verify that you have uninstalled it completely then attempt to re-install ESET Mail Security 4 for Microsoft Exchange Server.

 

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