ESET Mobile Security for Android FAQ

KB Solution ID: SOLN2711|Last Revised: March 27, 2014

Issue

  • ESET Mobile Security for Android frequently asked questions
  • SIM Guard is unavailable in your version of ESET Mobile Security for Android

SMS Text Commands

 

Solution

  1. How do I install ESET Mobile Security for Android?

    For step-by-step instructions to install ESET Mobile Security for Android, see the following ESET Knowledgebase article:

  2. Where can I get ESET Mobile Security for Android?

    Click a vendor below to get ESET Mobile Security for Android:

  3. I have a current license for ESET Mobile Security for Android version 1—am I eligible for a free upgrade to the new Android product?

    Yes. Users with a valid ESET Mobile Security for Android license are eligible to upgrade to the latest version for free. Follow the upgrade notification instructions on your device or visit the following ESET Knowledgebase article for instructions on upgrading:

  4. I have a Multi-Device Security license—can I install ESET Mobile Security from Amazon.com or Google Play?

    No. Users with  Multi-Device Security license can only activate and install ESET Mobile Security for Android from ESET.com.

  5. What are the new features and benefits in version 2?

    For more information, visit the following Knowledgebase article: What's new in ESET Mobile Security for Android?
     
  6. How do I activate premium features in ESET Mobile Security for Android?

    See the following Knowledgebase article: How do I upgrade ESET Mobile Security from free to premium?
  7. How many devices can I install ESET Mobile Security on?

    If you purchased ESET Mobile Security through Google Play or Amazon.com, you can install ESET Mobile Security on up to five seperate devices using the same account email. If you purchased ESET Mobile Security through the ESET.com online store, you are eligable to install ESET Mobile Security on one device.
     
  8. Can I install ESET Mobile Security for Android on my Rooted device?

    Though it is possible to install ESET Mobile Security for Android on a Rooted device, ESET Customer Care will not provide support for customers with ESET Mobile Security for Android installed on Rooted devices.
     
  9. What are the system requirements? Will ESET Mobile Security for Android work on my mobile device?

    ESET Mobile Security for Android is compatible with all publicly released versions of Android OS version 2.3 and later.

Android 4.4 Kit Kat users

SMS & Call Filter is not functional in the ESET GUI on devices running Android Kit Kat 4.4 due to new SMS/MMS handling on this operating system. Users running Android Kit Kat 4.4 will see messaging that alerts them to this issue.

  1. Will ESET Mobile Security for Android work on my tablet? What about on my Kindle Fire?

    All applicable features and functions of ESET Mobile Security for Android are compatible with tablets running Android version 2.3 and later including Android 3.0 (Honeycomb). Certain phone-specific features will not function on tablets such as Anti-Theft and SMS & Call Filter.

    For more information, refer to the following Knowledgebase article: Will ESET Mobile Security for Android work on my Tablet device?
     
  2. Why is SIM Guard not available in my version of ESET Mobile Security for Android?

    SIM Guard is unavailable on certain CDMA and WCDMA mobile devices. If SIM Guard is not available on your mobile device, this does not represent a security risk.
     
  3. How do I get updates for ESET Mobile Security for Android?

    There are two important types of updates for ESET Mobile Security for Android: version updates and virus signature database updates.

    For ESET Mobile Security purchased through the Google Play Store, virus signature and version updates are automatically downloaded through Google Play Store whenever they become available. For ESET Mobile Security purchased through the Amazon Appstore, virus signature and version updates are automatically downloaded through the Amazon Appstore whenever they become available. View instructions to check for new versions manually.

    All updates to ESET Mobile Security for Android are downloaded using your phone or tablet's data connection. You are responsible for all costs associated with downloading virus signature database updates (data transmission fees, roaming fees, etc, if applicable).
     
  4. I purchased ESET Mobile Security for Android on ESET.com – can I use the Google Play or Amazon Appstore version?

    At this time, users who purchased on ESET.com cannot use the Google Play or Amazon Appstore versions of ESET Mobile Security.
     

  5. I purchased ESET Mobile Security for Android from Google Play but can't activate it. What should I do?

    Visit our ESET Mobile Security activation Knowledgebase article to activate your product. You will need your Google wallet transaction email containing your order number and the email account associated with your purchase to complete activation.

     
  6. What customer support is available for ESET Mobile Security for Android?

    All versions of ESET Mobile Security for Android have in-product contextual help. Tap the question mark (?) at the top of any module to access contextual help specific to that module. Contextual help contains detailed descriptions of the features and functionalities in a given module.

    For additional assistance, tap menu from the ESET Mobile Security for Android main menu and then tap Customer Care. Here you can access the online ESET Knowledgebase or complete a support form to email your issue directly to ESET Customer Care. 
     
  7. Is there a trial version of ESET Mobile Security for Android?

    Yes, a 30-day trial edition of ESET Mobile Security can be activated one time per device. Additionally, there is a Free version of the software available with limited features and functionality.

    For more information, visit the following Knowledgebase article: What's new in ESET Mobile Security for Android.
     
  8. Do I need to password protect ESET Mobile Security for Android?

    We highly recommend that you create a password. Creating a password will protect your software from unwanted configuration changes and prevent uninstallation. Most importantly, it will enable many of the remote commands covered in the following questions.
     
  9. How do I reset my user-defined password?

    You can reset your user-defined password by using a Trusted Friend's phone, which can be defined in the Anti-Theft section. Visit the following article to learn more about this process: How do I add a Trusted friend and use it to reset my password in ESET Mobile Security for Android?
     
  10. What content is deleted using the Remote Wipe feature?

    Using the ESET Remote Wipe feature will delete all contacts, messages, emails, installed applications including app cache, local calendars, user profile, browser history, Android browser bookmarks, your Google account and the SD card content from your phone.

 

SMS Text Commands

  1. How do I reset my forgotten password?

    To reset a forgotten user-defined password, you must have at least one phone number on your Trusted friends list. Send an SMS to your device, using the Trusted Friend's phone number, in the following syntax:

    eset remote reset

    Your phone will prompt you to enter a new password.
     
  1. How do I trigger the remote siren feature?

    Send an SMS to your device, using another phone, in the following syntax:

    eset siren password
     
  2. How do I trigger the Remote Wipe feature?

    Warning: Using the ESET Remote Wipe feature will delete all contacts, messages, emails, installed applications including app cache, your Google account and the SD card content from your phone. Remote wipe is only intended for use in situations where your phone has been lost or stolen.

    Send an SMS to your device, using another phone, in the following syntax:

    eset wipe
    password

    Replace password with your user-defined password.

     
  3. Will the Remote Wipe feature delete my Google contacts or other information synced to my phone?

    Warning: Using the ESET Remote Wipe feature will delete all contacts, messages, emails, installed applications, your Google account and the SD card content from your phone. Remote wipe is only intended for use in situations where your phone has been lost or stolen.

    No. Remote Wipe will delete all data and settings stored on the phone and microSD card. Any server-side information (Google contacts, etc) will be recovered when you re-sync that account to your phone.


  4. How do I trigger the Remote Lock feature?

    Send an SMS to your phone, using another phone, in the following syntax:

    eset lock password

    Replace password with your user-defined password. Your phone will be locked and require your user-defined password to access the phone.

     
  5. How do I trigger the Remote Find GPS feature?

    Send an SMS to your phone, using another phone, in the following syntax:

    eset find password

    Replace password with your user-defined password. You will receive an SMS with GPS coordinates and a link to the Google maps showing the exact location of your phone. In order to receive the GPS coordinates, the GPS module on your phone has to be activated in advance.

 

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