DriveSecurity powered by ESET – FAQ

KB Solution ID: SOLN2840|Last Revised: February 05, 2014

Details

DriveSecurity powered by ESET is an antivirus utility that prevents malware from spreading to portable media used outside of a protected environment. It can be run on any Microsoft Windows computer (no installation required), and runs in the background to scan files with the award-winning ESET antivirus engine, preventing malware from being written to a portable device.

Solution

Download DriveSecurity

For help with product questions, read the FAQ below:

Support for DriveSecurity

  • We support DriveSecurity exclusively through the information on this page. Phone/email support is not available for this product.
     
  • If after reviewing the information on this page, you are not able to resolve your issue, submit a support request to ClevX.

 

Purchasing / Licensing

  1. How do I purchase DriveSecurity?

    Trial: DriveSecurity is available as a free, 30-day trial with an option to purchase a full license from within program once it is installed.

    Full version: DriveSecurity is also available for purchase from the DriveSecurity Online Store. After purchasing, your Activation Code will be emailed to you. During activation, select the Redeem Activation Code option and, in the web page that opens, enter your Activation Code. Your license will be extended by 12 months.

    NOTE:

    Your license is tied to the Unique Device Identifier (UDI) of your portable device and is not transferable to any other device.

     
  2. Is there a version of DriveSecurity for Mac OS X?

    No. At this time DriveSecurity is for use on Microsoft Windows compatible devices only.
     
  3. How do I install and activate DriveSecurity?

    1. After downloading DriveSecurity, the installation window will open. Select your device from the Choose a drive for installation drop-down menu and click Install.
    2. Figure 1-1


    3. You will be prompted to accept the End User License Agreement. Click I accept.
    4. Figure 1-2

    5. Enter your information into the First Name, Last Name, E-Mail Address and Confirm E-Mail Address fields. When you are finished, click Try free for 30 days to activate your trial, click Purchase eStore License to purchase a full version or click Redeem Activation Code if you have already purchased DriveSecurity.
    6. Figure 1-3

  4. What emails should I expect?

    Depending on which option you selected during activation, you will receive either a Trial Activation email or a Purchase email.
     
  5. How do I renew/extend my license after the purchase period ends?

    When your DriveSecurity license expires (either at the end of a trial or purchase period), a dialog will notify you and offer an option to purchase or extend your license (see Figure 1-4). Click OK to be redirected to the eStore where you can renew your license. After you have completed the renewal process, open DriveSecurity and click Yes when prompted to run the activation sequence.

      

    Figure 1-4

  6. Can I transfer my DriveSecurity license to another portable device?

    No. Licenses cannot be transferred to another device because a license is tied to the UDI (unique device identifier) of a device.
     
  7. What happens if I forget or change the email address I used during activation?

    You cannot change the email address tied to a license (for the current purchase period). If you extend a license or purchase a new license, you can tie it to a new email address. If you foget your email address, click Forgot Email in DriveSecurity and a recover email will be sent to the registered email address.

 


 

Trial Information

  1. How long is the free trial period?

    The free trial period is 30 days. After 30 days, DriveSecurity will still function but no longer receive the latest virus signature database updates.
     
  2. What happens at the end of the trial?

    A DriveSecurity Activation window will appear with a message that the current license has expired. To purchase a full license, click Puchase eStore License.
     
  3. What if I erase my trial?

    Download the trial and enter the same email address used during activation to complete the recovery process.
     
  4. I already activated a 30-day trial on one portable device – can I activate another 30-day trial on a different device?

    Yes. Each 30-day trial is device-specific. If you would like another 30-day trial of DriveSecurity for another portable device, visit http://www.eset.com/us/msp/DSInstall/DSInstall.exe to download. Your trial will start for the new device when you first run DriveSecurity.

 


 

Lost License
 

  1. I lost my removable media device – can I use my license on a new removable media device?

    No. If you lose the activated device, you cannot recover the license because DriveSecurity license is tied to the UDI (unique device identifier) of a given device. You will need to purchase a new license by downloading a new version of DriveSecurity for your replacement device from http://www.eset.com/us/msp/DSInstall/DSInstall.exe.
     
  2. I wiped my removable media device – can I recover my license?

    Yes. Download DriveSecurity. DriveSecurity will recognize the UDI (unique device identifier) of your device and you will be prompted to enter your email to recover your license (see Figure 1-5). You must enter the same email used when you purchased DriveSecurity for that device.

    Figure 1-5

     
  3. If I purchase a 1-year extension, do I lose my 30-day trial?

    No. Any time remaining on your 30-day trial will be added to your purchased license period.
     
  4. How do I find my DriveSecurity Username?

    Open DriveSecurity and hover over the flash drive icon  . Your username will display in the tooltip as EAV-XXXXXXXX.

    Figure 1-6

     

 

Basic Operation / Troubleshooting

  1. Do I need Internet connectivity for DriveSecurity to function?

    No. However, Internet connectivity is needed to download the latest virus signature database updates.
     
  2. How do I know if DriveSecurity is working properly?

    A DriveSecurity icon will display in the system tray.
     
  3. Does the ON/OFF button disable DriveSecurity?

    Clicking the OFF icon in the DriveSecurity window will completely close the program and stop all scanning. To restart protection, run DriveSecurity.exe from the root directory of the device.

    Figure 1-7

     
  4. What types of malware can DriveSecurity detect?

    DriveSecurity uses the same ESET scanning engine as other ESET products, and will detect the same malware.
     
  5. Can multiple devices using DriveSecurity be used simultaneously?

    One instance of DriveSecurity can run on a single device but multiple devices (even if each is running DriveSecurity) can be used at the same time. You will see information related to each drive in a separate window and with a separate icon in the system tray.
     
  6. Do I need access to the Windows administrator account on my computer to use a DriveSecurity device on it?

    No, but your Windows user account will need permission to run executable files and your computer must have .NET version 4. You do not need to install any software to run DriveSecurity.
     
  7. How often will DriveSecurity update the virus signature database?

    ESET releases new virus signature database updates every few hours (usually 2 or 3 times per day). DriveSecurity will attempt to update every hour as long as there is an Internet connection and valid license. Visit the Virus signature database updates page to see the latest version number.
     
  8. How do I start DriveSecurity if autorun is disabled?

    Run DriveSecurity.exe from the USB device. You can do this by clicking Start Computer and then double-clicking the portable device. DriveSecurity.exe will be in the root folder of the device.
     
  9. Can DriveSecurity scan files that are not on my USB device?

    No. DriveSecurity will only scan files stored on the portable media device itself. However, any file copied to your portable device will get scanned.
     
  10. How do I run an On-demand scan with DriveSecurity?

    Open the DriveSecurity program window by clicking the DriveSecurity icon in the system tray. Click the magnifying glass icon located in the bottom left corner of the DriveSecurity program window.

    Figure 1-8

  11. How do I uninstall DriveSecurity?

    When prompted that your license has expired, click Cancel to uninstall DriveSecurity. You will see a confirmation window when uninstallation is complete.

      

    Figure 1-9

  12. What if my virus signature database updates fail?

    –Verify that your computer is properly connected to the Internet (it must be online and not using a proxy/transparent proxy).
    –Verify that your license is up-to-date (unplug the drive and reconnect the drive; if an activation window appears then your license must be renewed).
    –Make sure that DriveSecurity files are not marked as “hidden” or “read-only”. This includes the “DriveSecurity.exe" file and the “ESET” folder at the root of the removable device.
    –Make sure you leave your drive connected to your computer for long enough or use the 'force update' button (a small notepad icon next to the version number in your product).



 

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