Common ESET Installation Error Messages

KB Solution ID: SOLN2955|Last Revised: February 12, 2014

MESSAGE: Error communicating with kernel.

Figure 1-1

MESSAGE: ESET Smart Security/ESET NOD32 Antivirus installation ended prematurely

Figure 1-2

MESSAGE: Error 2878

MESSAGE: SC Error Code 11

  • SOLUTION: If you are installing ESET Remote Administrator on a server, make sure that you are logged into the administrator account while performing the installation.

MESSAGE: Uninstallation of the previous version failed. Please uninstall it manually and run the installer again. 

MESSAGE: This product version is not intended for server operating systems.

MESSAGE: Enter a valid Password to continue uninstallation.

  • SOLUTION: Your ESET product installation is protected by a password. Press F5 to access the Advanced setup tree, expand Access setup User interface Password protect settings and enter a valid Password to continue uninstallation.

    • If you do not know your user-defined password, use the ESET Unlock Utility to remove it and restore access to the configuration settings.


MESSAGE: This product version is not compatible with the installed version. It is therefore not possible to run the reinstallation. Please uninstall current product version and restart the installation.


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