ESET Knowledgebase

Solution

1. Download the ESET Rogue Application Remover by clicking the appropriate link for your system version below. Which version of Microsoft Windows do I have?
   
   

   32-bit Download    64-bit Download

2. Save the file to your Desktop. When the download completes, navigate to the file, right-click it and select Run as administrator.
   

   Important!

   If you downloaded the wrong version of the tool, you will see get an error (see Figure 1-1). In this case, download the correct version of the tool and run it again.
    

   

   Figure 1-1

    

   
    
3. Click Accept to accept the End-User License Agreement (EULA).

Figure 1-2

4. Press any key on your keyboard to exit the tool.

Figure 1-3

Running the ESET Rogue Application Remover (ERAR) from the command prompt

1. Click Start and type cmd in the Start Search field.
    
2. Right-click the cmd item and select Run as administrator from the context menu.
    
3. Type CD Desktop and press Enter.
    
4. Type ERARemover_x86.exe to run the tool. A new window will open in which the tool will execute.

   Important!

   Use the /? to see a list of optional switches. Switches include: 
   
   [/r|-r] restore changes [refer to examples]
   [/a|-a] restore all changes
   [/c|-c] cleanup program data
   [/e|-e] accept EULA
   [/s|-s] silent mode
   [/u|-u] submit a report to ESET Live Grid
   [/h|-h] display this help
   
   

   Examples:
   /a -> restore all changes
   /r -> print quarantine
   /r n -> restore item n from quarantine

   
    
5. Follow the on-screen directions to complete the scan.