How do I reset my password for ESET Mobile Security for Android (downloaded from eset.com)?

KB Solution ID: SOLN3068|Last Revised: May 20, 2014

Issue

  • Your mobile device has been locked by ESET Mobile Security for Android due to the insertion of an untrusted SIM card or because you sent a remote lock SMS to your mobile number
     
  • You cannot remember a password set in ESET Mobile Security Settings Security Password

Figure 1-1
Click the image to view larger in new window

 

Solution

I purchased from Google Play

Option 1: Trusted Friend

  1. Try to reset your password by sending an SMS from the Trusted friend’s phone number (defined in ESET Mobile Security Anti-Theft Trusted Friends) to your device. The SMS must be in the following syntax:

    eset remote reset
     
  2. Type a new security password into the Security password and Confirm password fields, set a reminder phrase if you want and then tap Save.

 

Figure 1-2

 


Option 2: Request Password Reset

  1. Send a Password reset request by tapping Alternatively, Request Password Reset (see figure 1-3 below). You will receive an email containing an unlock code (at the Google account email, or the email address defined in Anti-Theft My Contact Details).
     
  2. Enter the unlock code on your locked device’s screen to unlock your device.
     
  3. After unlocking your mobile device, define a new security password.

Figure 1-3
Click the image to view larger in new window


Option 3: Use the form below

If your device is not connected to the Internet, fill out the form below:

  1. Enter your Username (associated with your active license issued by ESET) into the Username field below.
     
  2. Enter your Password (associated with your active license issued by ESET) into the Password field below.
     
  3. Enter the code displayed on your locked device’s screen into the Code field.
     
  4. Type the two words you see in the picture below.
     
  5. Click Submit to send an email with the unlock code to your email address.
     
  6. Enter the unlock code into the Enter security password field on your locked device’s screen and tap Unlock. Your device will be unlocked.
     
  7. Tap Settings Security Password to set a new password.


Option 4: Contact ESET Customer Care

If you are not able to send the aforementioned data, or have a trial license, please contact ESET Customer Care and refer to the code displayed on your locked device’s screen.

Rate this article:
1 2 3 4 5
Please comment on your rating...
We cannot respond to feedback from this form. Requests for assistance should be submitted through your normal support channel.
5 - Definitely
4 - Mostly
3 - Somewhat
2 - Not Really
1 - Not At All