You receive the error message "ekrn service cannot be stopped" when attempting to uninstall your ESET product

KB Solution ID: SOLN3115|Last Revised: August 10, 2012
  1. Tap F8 in 1 second intervals immediately after the computer is powered on or restarted (usually after you hear your computer beep).
  2. After your computer displays hardware information and runs a memory test the Advanced Boot Options menu will appear.
  3. Use the arrow keys to select Safe Mode or Safe Mode with Networking and press ENTER.
  1. Once you are in safe mode click Start All programs ESET ESET Smart Security or ESET NOD32 Antivirus Uninstall.
  2. Follow the instructions on-screen to uninstall your ESET product. Once you are done uninstalling, you will need to restart your computer.


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