How do I use the ESET ZbotZRcleaner tool to remove a Spy.zbot infection?

KB Solution ID: SOLN3170|Last Revised: September 26, 2014

Issue

  • Your ESET product has detected the infection Spy.zbot or Win32/Zeus
     
  • ESET Customer Care has directed you to this article to remove a Spy.zbot infection

Solution

I. Download and run the ESETZbotZRCleaner tool

  1. Download the ESETZbotZRCleaner tool and save the file to your Desktop.
     
  2. Once your download finishes, double-click the tool to run it.
     
  3. If prompted, click Yes at the User Account Control prompt.
     
  4. Cick Agree if you agree to the terms of use for the tool.
     
  5. Follow the instructions on-screen to clean your system.
     
  6. Once the cleaner is finished running, restart your computer and then run a computer scan using the instructions from Part II.

 

II. Perform a computer scan

  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
     
  2. Click Computer Scan Custom scan...  and select In-depth scan from the Scan profile drop-down menu.


Figure 2-1

  1. Select the check box next to Computer and click Scan. The scan will remove any remnants of the malware still left on your system.

    Windows XP users: Select the check box next to My Computer and then click Scan.


Figure 2-2

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