What addresses and ports on my third-party firewall should I open to allow full functionality for my ESET product?

KB Solution ID: SOLN332|Last Revised: July 22, 2014

Issue

  • Your third-party firewall is interfering with the performance of your ESET product(s)
  • You use a third-party firewall or your computer is on a network behind a firewall

Solution

 

To resolve your issue, the following hosts must be made accessible:

To download updates:

um21.eset.com

91.228.167.26

um23.eset.com

91.228.167.21

um01.eset.com

91.228.166.13

um02.eset.com

91.228.166.14

um03.eset.com

91.228.166.15

um04.eset.com

91.228.166.16

um05.eset.com

91.228.167.132

um06.eset.com

91.228.167.133

um07.eset.com

38.90.226.36

um8.eset.com

38.90.226.37

um9.eset.com

38.90.226.38

um10.eset.com

38.90.226.39

um13.cn.eset.com

222.186.11.134

um15.cn.eset.com

113.6.248.72

um16.cn.eset.com

113.6.248.73

um10.za.eset.com

41.0.45.24

um01.ru.eset.com

188.225.24.150


To see the expiration date:

  • h1-exp01-v.eset.com
  • h3-exp02-v.eset.com
  • h3-exp03-v.eset.com
  • h1-exp04-v.eset.com


To send support requests using the Support request function:

  • suppreq.eset.eu


To use the online reputation database (ESET Live Grid):

  • h1-c01-s.eset.com
  • h1-c02-s.eset.com
  • h1-c03-s.eset.com
  • h1-c04-s.eset.com
  • h3-c01-s.eset.com
  • h3-c02-s.eset.com
  • h3-c03-s.eset.com
  • h3-c04-s.eset.com
  • c.cwip.eset.com

These IP addresses need to be enabled for HTTP port 80. Also, an access to your local DNS server is required for DNS queries on UDP port 53.

To use the Parental control module (ESET Smart Security only):

  • h1-arsp01-v.eset.com
  • h1-arsp02-v.eset.com
  • h3-arsp01-v.eset.com
  • h3-arsp02-v.eset.com


To use the Antispam module (ESET Smart Security only):

  • Version 5/6/7: You only need to allow requests to your local DNS server (port 53)
  • We highly recommend to open port 53535 to these addresses in order to improve performance:
    • h1-ars01-v.eset.com
    • h1-ars02-v.eset.com
    • h1-ars03-v.eset.com
    • h1-ars04-v.eset.com
    • h1-ars05-v.eset.com
    • h3-ars01-v.eset.com
    • h3-ars02-v.eset.com
    • h3-ars03-v.eset.com
    • h3-ars04-v.eset.com
    • h3-ars05-v.eset.com

 

  • Version 4: You only need to allow requests to your local DNS server (port 53)

 

  • Version 3:
    • 82.165.143.243
    • 87.106.222.139
    • 87.106.240.241
    • 82.165.143.242
    • 87.106.131.195


To use the Antispam module (ESET Mail Security only):

  • ds1-uk-rules-1.mailshell.net
  • ds1-uk-rules-2.mailshell.net
  • ds1-uk-rules-3.mailshell.net
  • fh-uk11.mailshell.net
     
  • 87.106.247.14
  • 209.157.66.250
  • 209.157.66.253
  • 212.227.134.125
  • 212.227.134.126
  • 212.227.134.128
  • 212.227.134.130
  • 212.227.134.131
  • 212.227.134.132
  • 212.227.134.133
  • 212.227.134.158

These IP addresses need to be enabled for HTTP port 80 (used for downloading updates of Antispam database).

Also, an access to your local DNS server is required for DNS queries on UDP port 53.
 

To submit suspicious files and anonymous statistical information to ESET's Threat Lab (ThreatSense.net):

  • tsm00.eset.com - tsm08.eset.com
  • ts.eset.com


To ensure proper functionality of linking and redirection from your ESET product's graphical user interface:

  • redir01.eset.com
     

To activate ESET Mobile Security:

  • reg01.eset.com/mob_activate - reg04.eset.com/mob_activate
  • reg01.eset.com/mob_register - reg04.eset.com/mob_register

 

 EDF (Antitheft):

edf-pcs.cloudapp.net

137.135.12.16

edf-pcs2.cloudapp.net

137.117.215.70

h1-edfspy02-v.eset.com

91.228.165.74

h1-edfspy02-v.eset.com

91.228.167.40

 

Services (activation, expiration, iplocation, trace, versioncheck, redirector):

h1-weblb01-v.eset.com

91.228.165.79

h3-weblb01-v.eset.com

91.228.167.123

 


Your ESET product communicates with resources on the Internet over standard HTTP protocol on Port 80.

 

Rate this article:
1 2 3 4 5
Please comment on your rating...
We cannot respond to feedback from this form. Requests for assistance should be submitted through your normal support channel.
5 - Definitely
4 - Mostly
3 - Somewhat
2 - Not Really
1 - Not At All