How do I use ESET SysRescue Live to clean my computer?

KB Solution ID: SOLN3509|Last Revised: October 22, 2014

Details

ESET SysRescue Live is a free utility that you can use to restore your computer if it is damaged by malware or other threats. If you are experiencing a persistent malware issue, you can boot from a "rescue disk" that you have created directly into ESET SysRescue Live and use the utility to scan and clean your system.

Solution

Video tutorial

Create a rescue USB or CD/DVD

Scan and clean your system

Erase a rescue USB 

SysRescue is not able to clean detected threats in Windows Vista 64-bit, and Windows 8/8.1

Due to the file-system architecture of these operating systems, ESET SysRescue Live cannot clean threats detected during scanning. An updated version of SysRescue Live with the ability to remove threats on these operating systems will be available soon.

 

 Create a rescue USB or CD/DVD

USB flash drive data will be erased

This procedure will erase any data saved to your USB flash drive. Back up any existing data before you begin.

  1. Download ESET SysRescue Live CD/USB creator and save it to your Desktop.

    Advanced users: the SysRescue Live .iso, which the CD/USB creator will download and write to your removable media, is available to download if you want to create your own bootable disk using different software.
     
  2. Double-click the ESET Live CD/USB Creator  icon to run the utility.
  1. Select Create USB drive or Create CD/DVD depending on the type of media you want to create. For this example we will create a USB flash drive.

Figure 1-1
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  1. Select the USB flash drive or CD/DVD that you want to create your rescue disk on and click Create USB drive or Create CD/DVD.

Figure 1-2
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  1. Click Yes when prompted. ESET SysRescue will begin creating your rescue media and a progress indicator bar will be displayed at the bottom of the window.

Figure 1-3
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  1. Click Close if you do not require more than one copy of this rescue disk. If you want to create multiple copies of this rescue disk, click Save ISO file and then click Close.

Figure 1-4
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Scan and clean your system

  1. With your computer powered off, insert your rescue USB (if you do not have one, see Create a rescue USB or CD/DVD) and power on the computer. If you are using a CD/DVD, insert it as soon as the computer is powered on. ESET SysRescue Live may start automatically. If it does not, follow any prompts to boot from removable media during startup.

Booting from removable media

Most computers are configured to look for bootable media like your rescue disk, and will ask if you want to boot from this media during startup. If ESET SysRescue does not open and you do not receive a prompt to boot from your rescue USB or CD/DVD during startup, you will need to change the boot sequence on your computer to use ESET SysRescue. On most computers, you can access these settings by pressing one of the function keys (F8-F12), or the ESC key during startup. Please contact your system manufacturer for more detailed instructions.

  1. Select Run ESET SysRescue using the arrow keys and press Enter.

Figure 2-1
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  1. Read the ESET License Agreement, select your preferred option from the Live Grid and Potentially Unwanted Applications drop-down menus and then click I accept the terms in the License Agreement if you agree to the terms.

Figure 2-2 
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  1. Click Update Update virus signature database. ESET SysRescue will download the latest virus signature database update (If you do not have an active Internet connection, skip to step 5).

Figure 2-3
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  1. Click On-demand scan Custom scan.

Figure 2-4
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  1. Select In-depth scan from the Scan profile drop-down menu, select the check box next to Computer in the Scan targets window and then click Scan. ESET SysRescue will scan your system and clean infected files. If infected files that cannot be cleaned are found, you will be prompted for the action to take with these files.

Figure 2-5 
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Erase a rescue USB

You can erase SysRescue data from a USB flash drive if it is no longer needed and you want to use the USB flash drive for other applications.

  1. Download ESET SysRescue Live CD/USB creator and save it to your Desktop.
     
  2. Double-click the ESET Live CD/USB Creator  icon to run the utility.
     
  3. Click Erase existing SysRescue USB.

Figure 3-1
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  1. Select the USB flash drive that you want to erase and click Erase USB drive.

Figure 3-2
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  1. Click Yes when prompted. ESET SysRescue will erase your rescue USB and a progress indicator bar will be displayed at the bottom of the window.
  1. Click OK when you see the message USB drive erased successfully.

Figure 3-3

 

Need Personalized Assistance in North America?

If you're not already an ESET customer, ESET Support Services are available to clean, optimize and secure your system. Call 866-944-3738 or click to schedule an appointment with ESET Support Services today!

 

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