How do I reset the ESET Remote Administrator Console password?

KB Solution ID: SOLN741|Last Revised: September 20, 2012

ESET Remote Administrator (ERA) should be installed on a computer which is accessible by system or network administrators only. The information in this article is intended for such users.

The ESET Remote Administrator Console (ERAC) password is used to prevent unauthorized changes to the ESET Remote Administrator Server (ERAS) settings. By default, this password is blank (If no password has been created, leave the Password field blank and click OK when prompted). However, if a previously created password has been lost or forgotten, the password can be reset. Please follow the steps below to remove the ERAC password: 

NOTE:

Confirm that you can see hidden files and folders by  clicking Start Control Panel Appearance and Personalizations Show hidden files and folders under Folder Options and select the Show hidden files and folders option.

Windows XP/2003: 

  1. Click Start Run and type:

    C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\configuration
     
  2. Click OK. Right-click the era_private.xml file and choose Open With Wordpad.

  3. Remove the entire tag containing 'ps_password_hash_con'. Close and save the file.



    Figure 1-1

  4. Restart the ESET Remote Administrator Server service.
     
  5. You will now be able to open ERAC without entering a password (When prompted for a password, leave it blank and click OK).


Windows 7/Vista/2008/2008 R2:

  1. Click Start Run and type:

    C:\ProgramData\ESET\ESET Remote Administrator\Server\configuration
     
  2. Click OK. Right-click the era_private.xml file and choose Open With Wordpad.

  3. Remove the entire tag containing 'ps_password_hash_con'. Close and save the file.
     
  4. Restart the ESET Remote Administrator Server service.
     
  5. You will now be able to open ERAC without entering a password (When prompted for a password, leave it blank and click OK). 

NOTE:

If you wish to set a new password for ERAC, click Tools Server Options, and click the Security tab. Click the Change... button to the right of Password for Console.

 

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